Intursa - Complaints book

Complaint form

Date: September 20, 2024

INVERSIONES NACIONALES DE TURISMO S.A.

Las Begonias 450 San Isidro - Lima

R.U.C. 20114803228

1. Consumer Identification

Name

Address

Document No

Phone

E-mail address

In case of under age

Name of one of the parents or representative of the consumer.

Telephone of one of the parents or representative of the consumer.

Address of one of the parents or representative of the consumer.

E-mail from one of the parents or representative of the consumer.

2. Identification of product or service

Product Service

Claimed amount

Description

3. Details of the complaimt and client request

Claim Complaint

Detail

Request

4. Observations and actions taken by the provider

Date of response

CLAIM: Dissatisfaction related to products or service.

COMPLAINT: Dissatisfaction not related to the products or service, discomfort or discontent regarding customer service.

*The elaboration of this complaint does not impede the customer to resort to different means or entities for a solution, nor is it a requirement to file a demand before INDECOPI.

*The service provider must respond to this complaint within fifteen (15), non-extendable, business days.

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