Intursa - Complaints book

Complaint form

Date: January 18, 2025

INVERSIONES NACIONALES DE TURISMO S.A.

Las Begonias 450 San Isidro - Lima

R.U.C. 20114803228

1. Consumer Identification

Name

Address

Document No

Phone

E-mail address

Additional Information in case the consumer is a Minor or Acts Through a Representative.

Name of the Consumer´s parents or representative.

Telephone of the Consumer´s parents or representative.

Address of the Consumer´s parents or representative.

E-mail of the Consumer´s parents or representative.

2. Product or service identification

Product Service

Claimed amount

Description

3. Consumer´s complaint detail and request

Claim Complaint

Detail

Request

4. Observations and actions taken by the provider

Date of response

*Include the addressee of the complaint form (consumer, supplier or Indecopi).

CLAIM: Dissatisfaction related to products or service.

COMPLAINT: Dissatisfaction not related to the products or service, discomfort or discontent regarding customer service.

*The elaboration of this complaint does not impede the customer to resort to different means or entities for a solution, nor is it a requirement to file a demand before INDECOPI.

*The service provider must respond to this complaint within fifteen (15), non-extendable, business days.

I have read and accept the Personal Data Protection Policy and INTURSAs ARCO rights

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